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Customer Care

Prior to completion your property will have been ‘snagged’ by Chichester Developments to ensure that it is finished to the highest of standards when you move in. However even with the most rigorous of checks, occasionally some minor defects do not come to light until the property is occupied and the fixtures and fittings are put to use.

To ensure issues are dealt with efficiently and with the minimum of disturbance, the following procedures are implemented:

Prior to completion, you will be asked to carefully inspect the fittings and finishes of your new home and sign a Handover Acceptance Form.

Within 14 days of Legal Completion, if there are any defects or snagging items, please report these to Chichester Developments in writing or via email. This is so the items can be logged and actioned accordingly. Thereafter we ask you to only report any Emergency items, with any non-emergency items being reported at our six-month final check of your new home.

Six months after legal completion we will contact you to carry out a final check of your new home. At this point you should report any snagging items covered under the LABC Defects Warranty. We will then endeavour to rectify the items as quickly and efficiently as possible to ensure minimum disruption to you and your family.

Emergency items are mainly those that relate to plumbing, electrical or heating failure, including:

  • Complete failure of the heating and/or hot water system
  • A water leak that cannot be contained
  • Complete failure of the electrics
  • Flooding caused by blocked drains that threaten to enter the home.
We are committed to building a quality product as well as providing the highest level of customer service to ensure your experience with us is as trouble free as possible.
Your new home will be covered by a 10-year LABC Warranty, to provide you with peace of mind and safeguard your investment. The Warranty is broken down into two definitive periods.
Explore our developments. Whatever the price range or size, from first-time buyer properties to executive family homes and retirement bungalows, every aspect of the way we work remains constant.